Terms and Conditions
Article 1 - Definitions
The following terms are defined in these terms and conditions:
Additional Contract: A contract in which the consumer acquires products, digital content, and/or services in connection with a distance contract, and these products, digital content, and/or services are provided by the entrepreneur or a third party based on an agreement between the third party and the entrepreneur.
Cooling-Off Period: The period within which the consumer can exercise their right of withdrawal.
Consumer: A natural person who acts outside the scope of their trade, business, or profession and enters into a contract with the entrepreneur.
Day: Calendar day.
Digital Content: Data produced and delivered in digital form.
Continuing Contract: An agreement relating to a series of products and/or services, whose delivery and/or purchase obligation is spread over time.
Durable Medium: Any (auxiliary) medium that allows the consumer or entrepreneur to store information addressed to them personally, in a way that allows for future consultation and unchanged reproduction of the stored information, including email.
Right of Withdrawal: The option for the consumer to withdraw from the distance contract within the cooling-off period.
Model Withdrawal Form: The withdrawal form provided by the entrepreneur to the consumer, which the consumer may fill out if they wish to exercise their right of withdrawal.
Entrepreneur: A natural or legal person who offers products and/or (access to) digital content and/or services to consumers through distance selling.
Distance Contract: An agreement where, in the context of a system organised by the entrepreneur for the distance selling of products and/or services, one or more techniques for remote communication are exclusively used until the conclusion of the agreement.
Technique for Remote Communication: Means that can be used to conclude a distance contract without the consumer and entrepreneur being in the same room at the same time.
General Terms and Conditions: The present general terms and conditions of the entrepreneur.
Article 2 - Identity of the Entrepreneur
Website Name: Richmond London
Address: IFZA Business Park, Premises No: 32006-001, Dubai Digital Park (DDP), Dubai, 00000, United Arab Emirates
Telephone Number: +31623420069
Email: info@richmondlondon.co.uk
Contact Form: Click here
Customer Service: Monday to Friday: 8:00 AM - 6:00 PM GMT
Article 3 - Applicability
These terms and conditions apply to every offer by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the conclusion of the distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will inform the consumer before the conclusion of the distance contract that the general terms and conditions are available for inspection, how they can be viewed, and that these terms and conditions will be sent to the consumer free of charge as soon as possible upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions will, contrary to the previous paragraph, be made available to the consumer in electronic form before the conclusion of the distance contract in such a way that the consumer can easily store them on a durable medium. If this is not possible, it will be indicated before the conclusion of the distance contract where the general terms and conditions can be accessed electronically and that they will be sent to the consumer, either electronically or in another way, free of charge upon request.
In the event that specific product or service terms apply alongside these general terms and conditions, the second and third paragraphs will apply accordingly, and in case of conflicting terms, the consumer will always refer to the applicable provision that is most favourable to them.
If any one or more provisions of these general terms and conditions are declared invalid or wholly or partially nullified at any time, the remaining provisions of these general terms and conditions will remain in force, and the invalid or void provision will be immediately replaced by a provision that comes as close as possible to the original meaning, by mutual agreement.
Situations not covered by these general terms and conditions must be assessed based on these general terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted in accordance with these terms and conditions.
Article 4 - The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make an informed assessment of the offer. If the entrepreneur uses images, they provide an accurate representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.
All images and specifications in the offer are indicative and may not lead to compensation or cancellation of the contract.
Product images are an accurate representation of the offered products. However, the entrepreneur cannot guarantee that the displayed colours will exactly match the actual colours of the products.
Each offer includes sufficient information for the consumer to understand which rights and obligations arise from accepting the offer. This particularly concerns:
the price, excluding customs clearance costs and VAT, which are the responsibility and at the risk of the customer. The postal and/or courier service applies special rules for importation, which apply when goods are imported into the EU destination country, as is the case here. The postal and/or courier service will charge VAT (possibly along with customs clearance costs) from the recipient of the goods;
any shipping costs;
the manner in which the contract is concluded and what actions are required for this;
whether the right of withdrawal applies or not;
the method of payment, delivery, and performance of the contract;
the time frame for acceptance of the offer or the period during which the entrepreneur guarantees the price;
the amount of the telecommunication fee if the costs for using telecommunication techniques are calculated on a basis other than the standard rate for the communication medium used;
whether the contract will be archived after it is concluded and, if so, how it can be accessed by the consumer;
how the consumer can check and, if desired, restore the data they provided as part of the contract before concluding the contract;
any other languages in which the contract can be concluded, besides Dutch;
the codes of conduct to which the entrepreneur adheres and how the consumer can electronically view these codes of conduct; and
the minimum duration of the distance contract in the case of a long-term transaction.
Optional: available sizes, colours, types of material.
Article 5 - The Contract
The contract is concluded, subject to the provisions in paragraph 4, when the consumer accepts the offer and the conditions for this are met.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm the receipt of the electronic acceptance of the offer. Until the entrepreneur confirms receipt of this acceptance, the consumer may cancel the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer has the option to pay electronically, the entrepreneur will implement appropriate security measures.
The entrepreneur may, within the limits of the law, inquire about the consumer’s ability to fulfil their payment obligations and about any facts or factors relevant to the responsible conclusion of the distance contract. If the entrepreneur has good reason to refuse the contract based on this assessment, they are entitled to reject an order or request, providing reasons, or to impose special conditions on its execution.
The entrepreneur will provide the consumer, no later than upon delivery of the product, service, or digital content, with the following information in writing or in a way that allows the consumer to access and store it on a durable medium:
The visiting address of the entrepreneur’s branch where the consumer can submit complaints;
the conditions and procedure for the consumer to exercise their right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about guarantees and after-sales service;
the price, including taxes, for the product, service, or digital content;
the costs for delivery, if applicable;
the method of payment, delivery, or performance of the distance contract;
the conditions for cancellation of the contract, if the contract has a term of more than one year or is indefinite;
if the consumer has a right of withdrawal, the cancellation form.
In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
Article 6 - Right of Withdrawal
For the delivery of products:
When purchasing products, the consumer has the right to cancel the contract within 30 days without providing a reason.
This withdrawal period begins the day after the consumer or a representative named by the consumer receives the product.
If:
the consumer has ordered multiple products in the same order, the withdrawal period begins the day the consumer or a third party designated by them receives the last product. The entrepreneur may reject an order for multiple products with different delivery times, provided the consumer has been clearly informed about this before the order process.
the delivery of a product consists of multiple shipments or parts, the withdrawal period starts the day the consumer or a third party designated by them receives the last shipment or part;
the agreement concerns the regular delivery of products over a specific period, the withdrawal period starts the day the consumer or a third party designated by them receives the first product.
For services and digital content not delivered on a tangible medium:
In the case of a service contract or a contract for the delivery of digital content that is not delivered on a tangible medium, the consumer has the right to withdraw from the contract within 30 days without providing a reason. This 30-day period starts the day after the contract is concluded.
Extended withdrawal period for products, services, and digital content not delivered on a tangible medium if no information about the right of withdrawal is provided:
If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the withdrawal period will expire twelve months after the end of the original withdrawal period as defined in the previous sections of this article.
If the entrepreneur provides the consumer with the information mentioned in the previous paragraph within twelve months of the original withdrawal period, the withdrawal period will expire 30 days after the consumer receives this information.
During the withdrawal period, the consumer must handle the product and its packaging with care.
The consumer may only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the product with all delivered accessories and, if reasonably possible, in its original condition and packaging, following the entrepreneur’s reasonable and clear instructions.
If the consumer wants to exercise their right of withdrawal, they are required to inform the entrepreneur within 30 days of receiving the product. The consumer must do this using the model withdrawal form. After notifying the entrepreneur of the withdrawal, the consumer must return the product within 30 days. The consumer must provide proof of the timely return of the delivered goods, such as a shipment confirmation.
Article 7 - Costs of Exercising the Right of Withdrawal
When exercising the right of withdrawal, the consumer only bears the costs of returning the goods.
The entrepreneur must refund the purchase price as soon as possible, but no later than 30 days after the withdrawal, using the same method of payment the consumer used. The return is either made by the entrepreneur or a conclusive proof of the full return is required.
Any reduction in the value of the product caused by careless handling will be charged to the consumer. This cannot be claimed if the entrepreneur has not provided all legally required information regarding the right of withdrawal before the purchase contract was concluded.
Article 8 - Warranty and Conformity
The entrepreneur guarantees that the products and/or services will meet the contract, the specifications indicated in the offer, the reasonable requirements for reliability and/or usability, and the applicable legal provisions and/or regulatory requirements at the time the contract is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for a use other than its normal purpose.
A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims the consumer may have against the entrepreneur based on the agreement. This includes any promise made by the entrepreneur, their supplier, importer, or producer, granting the consumer certain rights or claims beyond what they are legally obligated to provide if the entrepreneur fails to fulfill their part of the contract.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days of delivery. The products must be returned in their original packaging and in new condition.
The warranty does not apply if:
- the buyer has repaired and/or altered the delivered products themselves or had them repaired and/or altered by a third party;
- the delivered products have been exposed to abnormal conditions or handled carelessly or contrary to the instructions of the intermediary and/or packaging handling;
- the defect is entirely or partially due to governmental regulations concerning the type or composition of the materials used.
Article 9 - Delivery and Execution
The entrepreneur shall exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.
The place of delivery is the address communicated by the consumer to the company.
Subject to the provisions of paragraph 4 of this article, the company shall accept orders promptly but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order is not or only partially executed, the consumer will receive the goods no later than 30 days after the order. In this case, the consumer has the right to terminate the contract without penalty. The consumer has no right to compensation.
All delivery times are indicative. The consumer cannot derive any rights from the stated delivery periods. Exceeding a deadline does not entitle the consumer to compensation.
In the event of dissolution under paragraph 3 of this article, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.
If the delivery of an ordered product proves impossible, the entrepreneur will make every effort to find a replacement item. At the latest upon delivery, it will be clearly and understandably communicated that a replacement item will be delivered. The right of withdrawal cannot be excluded in the case of replacement items. The costs of the return shipment shall be borne by the entrepreneur.
The risk of damage and/or loss of products shall be borne by the entrepreneur until the moment of delivery to the consumer or a previously designated representative notified to the entrepreneur's representative, unless otherwise expressly agreed.
Article 10 - Duration of Business Transactions: Duration, Termination, and Extension
Termination
The consumer has the right to terminate an indefinite-term contract that covers the regular supply of products (including electricity) or services, subject to the agreed termination rules and a maximum notice period of one month.
The consumer has the right to terminate a fixed-term contract for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a notice period not exceeding one month, at the end of the term.
The consumer may make the following arrangements as described in the previous paragraphs:
terminate at any time, without being limited to termination at a specific time or within a specific period;
terminate at least as they entered into the agreement;
always terminate with the same notice period that the entrepreneur has established for themselves.
Extension
A fixed-term contract for the regular supply of products (including electricity) or services shall not be automatically extended or renewed for a specific period of time.
Notwithstanding the previous paragraph, a fixed-term contract for the regular supply of daily or weekly newspapers or magazines may be automatically extended for no more than three months, provided that the consumer has the right to terminate the extended contract before the end of the extension period with a notice period of no more than one month.
A fixed-term contract for the regular supply of products or services may only be automatically extended for an indefinite period if the consumer has the right to terminate at any time with a notice period of no more than one month. In the case of a contract for the regular supply of daily or weekly newspapers or magazines, the notice period for termination shall be no more than three months, provided that the contract involves delivery less than once a month.
A fixed-term contract for the regular supply of trial days, news, and weekly newspapers or magazines (trial or introductory subscription) shall not be automatically continued and will expire at the end of the trial or introductory period.
Duration
If a contract lasts longer than one year, the consumer may terminate the agreement at any time with a notice period of up to one month after one year, unless fairness and reasonableness would prevent termination before the agreed duration ends.
Article 11 - Payment
Unless another date is agreed upon, amounts owed by the consumer must be paid within 7 business days after the start of the reflection period according to Article 6, Paragraph 1. In the case of an agreement for the provision of a service, this period starts after the consumer receives confirmation of the agreement.
The consumer has the duty to promptly report any inaccuracies in the provided data or specified payment to the operator.
In the event of non-payment by the consumer and subject to legal restrictions, the entrepreneur is entitled to charge the consumer for any pre-determined reasonable costs.
Article 12 - Complaint Procedure
The entrepreneur must have an adequately publicized complaint procedure and handle complaints in accordance with this procedure.
Complaints regarding the performance of the contract must be submitted in full and clearly to the entrepreneur within a reasonable period after the consumer discovers the defects.
Complaints submitted to the merchant will be answered within 30 days from the receipt date. If a complaint requires a longer processing time, the entrepreneur will respond within 30 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved amicably, it will become a dispute subject to the dispute resolution procedure.
Article 13 - Disputes
For contracts between the entrepreneur and the consumer to which these general terms and conditions apply, Dutch law exclusively applies.
Article 14 - Additional or Deviating Provisions
Additional or deviating provisions from these General Terms and Conditions must not disadvantage the consumer and should be documented in writing or recorded in a way that the consumer can store it in a durable medium.
Article 15 - Acceptance of a Replacement Item
If a customer receives a new item in a larger size for free, they lose the option to return the items. This is due to the significant loss the company incurs by providing new items.
Article 16 - Return Address
At Richmond London, the return address may vary per product. You can inquire about the return address from customer service. The return address may be located within Europe, such as in Germany or Croatia, or outside Europe, such as in Asia. Richmond London does not cover the costs for shipping to the return address. Shipping costs can range from 5 to 35 Pounds per package. This is an estimated cost, from which no rights can be derived. Shipping to an address other than the one provided by customer service will not result in a refund. Therefore, it is important to contact customer service first.
Article 17 - Payment Obligation
By placing an order on our website, you agree to our General Terms and Conditions and policies. You also agree to a payment obligation. Any decision to reverse a payment method or refund your money without the consent of Richmond London does not release you from your payment obligation. Richmond London reserves the right to charge you retroactively if money has been refunded incorrectly in Richmond London's view.
Article 18 - Price
During the validity period of the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
Notwithstanding the above paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market, which the entrepreneur cannot influence. This fluctuation liability and the fact that the listed prices are indicative prices will be explicitly mentioned in the offer.
Price increases within 3 months after the conclusion of the contract are only permitted if they are based on legal regulations or rules.
Price increases after 3 months from the conclusion of the contract are only allowed if the entrepreneur has agreed to them and:
- they result from legal regulations or rules; or
- The consumer has the right to cancel the contract effective from the day the price increase takes effect.
According to Article 5, Paragraph 1 of the VAT Act of 1968, the place of delivery is the country where the transportation begins. In this case, the delivery is made outside the EU. Subsequently, the postal or courier service will charge the customer for import VAT and customs clearance fees. Therefore, no VAT is charged by the entrepreneur.
All prices are subject to printing and typographical errors. The entrepreneur assumes no liability for the consequences of printing and typographical errors. In case of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.
Still have questions? Please get in touch with us:
Website Name: Richmond London
Address: IFZA Business Park, Premises No: 32006-001, Dubai Digital Park (DDP), Dubai, 00000, United Arab Emirates
Phone Number: +31623420069
Email: info@richmondlondon.co.uk
Contact Form: Click here
Customer Service: Monday to Friday: 8:00 AM - 6:00 PM GMT