Shipping
Total Delivery Time = Processing Time + Shipping Time
All estimated/typical delivery times are based on real data from past orders. These are approximate times provided for reference only.
Processing
The processing time begins the day you place your order. Typically, it takes 1–3 working days to process your order. During busy periods, such as sales or holiday seasons, processing times may be slightly longer. Once processed, your order will be dispatched.
Shipping
| Country | Condition | Cost | Processing Time | Shipping Time |
|---|---|---|---|---|
| United Kingdom | All Products | Free | 1–3 working days | 5–10 working days |
Order Cut-off Time: 5:00 pm (GMT) Greenwich Mean Time (London)
Processing and Shipping Days: Monday to Friday
Please Note:
During holidays, shipping may be delayed as manufacturers and couriers limit operations. This is beyond our control. Regular operations resume immediately after holidays. Incorrect address details, customs clearance procedures, or other issues can cause delivery delays.
Tracking Your Order
Once your items are shipped, you will receive a notification email with a tracking number. If you haven’t received it or the tracking number doesn’t work, don’t worry! Contact us, and we’ll resolve the issue. You can also track your order under Track Your Order on our website.
Shipping Countries
Our shipping policy applies to deliveries within the United Kingdom.
Delivery Service
For our UK customers, we use Royal Mail.
Shipping Cost Details
We offer free shipping on all orders with no minimum order value required. All applicable taxes, customs duties, and import fees are covered by us. You only pay the amount displayed at checkout.
Change Your Address
We cannot change the delivery address once the shipment is in transit. If you’d like to update your order’s delivery address, please contact us within 24 hours of placing your order at info@richmondlondon.co.uk. Please note, we process and dispatch orders within one to three working days of purchase.
Cancellations
If you change your mind before receiving your order, we can accept cancellations within 1 hour of placing the order. After this time, cancellations may not be possible if the order has been processed or dispatched.
Possible Delays
During holidays and busy periods, shipping may be delayed as manufacturers and couriers limit operations. This is beyond our control, and regular operations resume immediately after holidays. Additionally, incorrect address details, customs clearance procedures, or other issues can cause delivery delays.
Damaged Package in Transit
If your package arrives damaged, please refuse delivery and contact our customer service team. If the package was delivered in your absence, please reach out to customer service to discuss the next steps.
Still have questions? Please get in touch with us:
Website Name: Richmond London
Address: IFZA Business Park, Premises No: 32006-001, Dubai Digital Park (DDP), Dubai, 00000, United Arab Emirates
Phone Number: +31623420069
Email: info@richmondlondon.co.uk
Contact Form: Click here
Customer Service: Monday to Friday: 8:00 AM - 6:00 PM GMT