Privacy Policy

Privacy Policy for https://richmondlondon.co.uk/

We are aware that you place your trust in us, and we consider it our responsibility to protect your privacy. This page explains what data we collect when you use our website, why we collect this data, and how we use it to improve your user experience. In this way, you will have a clear understanding of how we operate.

This Privacy Policy applies to the services provided by https://richmondlondon.co.uk. You should be aware that www.richmondlondon.co.uk is not responsible for the privacy policies of other websites and sources. By using this website, you agree to the terms outlined in this privacy policy.

https://richmondlondon.co.uk respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially.

Company Information:

Website Name: Richmond London

Address: IFZA Business Park, Premises No: 32006-001, Dubai Digital Park (DDP), Dubai, 00000, United Arab Emirates

Phone Number: +31623420069

Email: info@richmondlondon.co.uk

Contact Form: Click here

Customer Service: Monday to Friday: 8:00 AM - 6:00 PM GMT

Compliance with Data Protection Laws

Richmond London is committed to protecting your personal data and ensuring your privacy. We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 1998.

Information we collect

When you interact with Richmond London, we may collect the following types of information:

Personal Identification Information: This includes your name, postal address, email address, and phone number. We collect this data when you create an account, make a purchase, or communicate with our customer service.

Payment Information: To process your orders, we securely collect and store your credit card details, billing address, and payment behaviour. We use secure encryption technologies to protect this sensitive data during transactions.

Order Details: We collect information regarding your purchases, such as the products you have bought, their quantity, price, and delivery address.

Device Information: We may collect information about your device, including your IP address, browser type, and operating system. This data helps us improve the functionality of our website and enhance your shopping experience.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor your browsing behaviour on our website. This data is collected to personalise your experience and improve our services.

Sharing your information

We respect your privacy and do not sell your personal data to third parties. However, we may share your data under the following circumstances:

Service Providers: We may share your data with trusted service providers who assist us in providing our services, such as payment processors and shipping companies.

Compliance with Legal Obligations: We may disclose your data if required by law, to protect our rights, or in response to a legal request.

Business Transfers: In the event of a merger, acquisition, or sale of our entire business or part of it, your data may be transferred as part of the transaction.

How we use your information

We use the information we collect for various purposes, including but not limited to:

Order Processing: To process and deliver your orders, communicate with you regarding your purchases, and provide customer service.

Account Management: To manage your account, send order confirmations, and provide information about your account status.

Personalisation: To personalise your shopping experience by offering product recommendations, promotions, and content tailored to your preferences.

Analytics: To analyse your use of our website, understand your preferences, and improve our products and services.

Communication: To send you updates, newsletters, and marketing communications if you have opted to receive them. You can unsubscribe at any time.

How long do we keep your information?

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations. The specific retention periods for each type of data may vary. Here are some general guidelines:

Please note that we will not retain your data longer than is necessary for the purposes for which it was collected. After the retention period has expired, we will securely dispose of or anonymise your data to prevent further use.

How we collect your information:

  1. Forms:
    We collect data through user-friendly forms for account creation, shipping, and contact purposes.

  2. Newsletter Sign-ups:
    If you subscribe to our newsletter, we collect your email address to inform you about our latest updates.

  3. Checkout Process:
    Your purchase information, including name, address, and payment details, is collected to process orders efficiently.

  4. Customer Communication:
    We collect data related to your queries and feedback when you contact our customer service team.

  5. Cookies and Tracking:
    We use cookies and tracking technologies to personalise your experience and improve our services.

  6. Account Activity:
    Your account activity data, such as login history and order records, helps us tailor your experience.

  7. Social Media Integration:
    We may collect information from your social media profiles when you connect with us or interact with us on those platforms.

Our use of the collected data

Using our services
When you sign up for one of our services, we ask you to provide personal data. This data is used to fulfil the service. The data is stored on our secure servers at www.richmondlondon.co.uk or those of a third party. We do not combine this data with other personal data we may have.

Communication
If you send us emails or other messages, we may retain these messages. Sometimes, we may ask for personal information relevant to the specific situation. This enables us to address your inquiries and respond to your requests. The data is stored on our secure servers at www.richmondlondon.co.uk or those of a third party. We do not combine this data with other personal data we may have.

Cookies
We collect data for research purposes to better understand our customers and tailor our services accordingly.

This website uses "cookies" (text files stored on your computer), which help the website analyse how users interact with the site. The information generated by the cookie about your use of this website may be transferred to secure servers at  www.richmondlondon.co.uk or those of a third party. We use this information to track how you use the website, compile reports on website activities, and provide additional services related to website activity and internet use.

Purposes of use
We do not collect or use information for any purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

Third Parties
The information is not shared with third parties, except for web applications we use for our store, including the WebwinkelKeur review system. This information is only used for the purpose of promotion and not shared further. In some cases, the information is shared internally. Our employees are required to respect the confidentiality of your information.

Changes
This Privacy Policy is tailored to the usage and options available on this site. Any adjustments and/or changes to this site may lead to updates to this Privacy Policy. Therefore, it is advisable to consult this Privacy Policy regularly.

Choices regarding personal data
We provide all visitors with the option to view, amend, or remove any personal information currently held.

Modify/Unsubscribe from newsletter service
At the end of each mailing, you will find the option to modify your data or unsubscribe.

Change/Unsubscribe from communication
If you wish to modify your data or remove it from our records, please contact us. See contact details below.

Disable Cookies
Most browsers are initially set to accept cookies, but you can configure your browser to reject all cookies or notify you when a cookie is sent. However, some features and services on our website and others may not work correctly if cookies are disabled in your browser.

SMS
By subscribing to Richmond London SMS, you consent to receiving automated marketing SMS about our products and services at the phone number you provided during registration. Messages may be sent via automated phone numbers or other technologies. The frequency of messages is recurring. Consent is not a condition for purchase. Message and data rates may apply. Reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your opt-out decision. You understand and agree that attempting to unsubscribe through methods other than sending the above opt-out commands is not a reasonable way to unsubscribe.

Still have questions? Please get in touch with us:
We regularly review our compliance with this Privacy Policy. If you have any questions regarding this Privacy Policy, please contact us at:

Website Name: Richmond London
Address: IFZA Business Park, Premises No: 32006-001, Dubai Digital Park (DDP), Dubai, 00000, United Arab Emirates
Phone Number: +31623420069
Email: info@richmondlondon.co.uk
Contact Form: Click here

Customer Service: Monday to Friday: 8:00 AM - 6:00 PM GMT