Frequently Asked Questions
We're delighted you're getting in touch! Have a question about your delivery? Before reaching out, please take a moment to read through our Frequently Asked Questions below. The information you're looking for may already be here. Still need assistance? You’re welcome to contact us via the form at the bottom of this page.
- Where is my parcel? Once your order has been placed, it typically takes 1 to 3 working days for us to process it. Delivery within the UK generally takes between 8 and 12 working days thereafter. If your parcel hasn't arrived within this timeframe, please contact our customer service team for further help.
- Where can I find my tracking number? You’ll receive an email with your tracking number as soon as your parcel has been dispatched. Don’t forget to check your junk or spam folder, as our emails can occasionally end up there. Please note that it may take a short while for your tracking link to become active.
- How do I track my order? You can track the status of your parcel using the tracking number provided in your dispatch email. Simply enter it on our tracking page to view the latest updates. You can access the tracking page here.
- Not satisfied with your parcel? Please visit our Returns Policy to return your package.
Contact us:
Website name: Richmond London
Contact page: Click here
Email: support@richmondlondon.co.uk
Phone : +31 623420069
Business Address: 124 City Road, London, EC1V 2NX
Our customer service team is available Monday to Friday, from 9 AM to 6 PM. We aim to respond to all inquiries within 24 hours.